novandle

One platform for customer support

Built to resolve.

AI support that resolves conversations, not just hands them off.

Bring your helpdesk and AI agent together in one place. Connected to your store, your AI agent uses customer context to craft replies that resolve issues, and knows when a ticket needs human attention, assigning it to your team.

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Connects to WooCommerce, Gmail and Outlook. Shopify is coming soon.

Julie Tremblay

Where is my order?

9:12

Hi, I ordered the Alpine rain jacket last Tuesday (order #4821) and it still hasn’t arrived. Do you know where it is? Thanks, Julie

Novandle found

  • Order #4821Shipped Oct 24 with Canada Post
  • Knowledge3 to 5 business days within Quebec
  • Your toneWarm, first names, signed Marie

Draft reply

Hi Julie, your Alpine rain jacket shipped on October 24 with Canada Post. Deliveries within Quebec usually take 3 to 5 business days, so it should reach you very soon.

If it hasn’t arrived by October 31, just reply to this email and we’ll look into it right away.

Marie, Sentier Outdoor

Waiting for your review
An example reply, prepared with a connected store.

Less work behind every reply.

A familiar customer question can still mean searching through software, checking a policy, and writing another reply. Novandle brings the relevant information into your email support workflow, so your team spends less time repeating those steps.

Answering one email today

  1. Find the order in your store admin.
  2. Check the shipping policy.
  3. Write the same answer again.
  4. Repeat for the next email.

With Novandle

  1. The email arrives.
  2. A draft is ready, with the order and the policy already in it.
  3. You read it, adjust it if needed, and send.

The cost of an inbox that never empties.

When every reply depends on someone searching and typing, the inbox sets the pace of your business.

Customers wait.

A simple question sits unanswered for hours or days, and a customer who waits may shop elsewhere next time.

Your team burns out.

Good people spend their days copying order numbers and rewriting the same answers instead of helping customers.

Growth means hiring.

Every jump in orders brings a jump in emails, and the only answer seems to be another salary.

It doesn’t have to work that way. See how Novandle handles it

See what Novandle can take off your team’s plate.

Explore a sample store, try AI-assisted customer replies, and see how your team stays in control.

No meeting required. No store connection needed.

Sample inbox: pick an email

When a draft is ready

Damaged items always go to your team, whatever the mode. That’s a reply rule you set.

Waiting for your review
Sample store data. Nothing is sent.

Your business. Your helpdesk. Your AI agent. Ready in hours.

Novandle offers a customized helpdesk and AI agent tailored to your business. We set up your agent with your business knowledge and handle every integration, so it can start answering customer support emails in just a few hours.

  1. Tell us how your support worksYour common questions, your policies and the software you use.
  2. We set up your agent and connect your toolsYour store, your inbox, your knowledge, your tone and your reply rules.
  3. Your agent starts answeringWithin a few hours, with your team in control.

Email support built around your business.

Novandle combines a helpdesk that manages all your customer emails with an AI agent tailored to your business, and handles the integration for you. Using your business knowledge and customer information, the agent answers recurring emails and reduces repetitive work, giving your team more time to handle complex customer situations.

Answers informed by your business

Your agent draws on your policies, service details and relevant data from supported integrations. Give it the context it needs to respond to the questions your customers actually ask.

Your guidance shapes every response

Set the tone, instructions and response templates that guide your agent. Update its knowledge as your business changes to keep your customer communication consistent.

More capacity as your business grows

Reduce routine email work and keep support costs in check. Give your team more room for complex questions and conversations that need judgment or a personal touch.

We handle the setup and integration

Tell us how your support works and which software you use. We tailor your agent to your needs and handle the supported integrations. You provide the business knowledge and preferences that guide its replies.

Explore features to see how Novandle can simplify your customer support.

Embrace AI. Stay in control.

Bring AI into your business while keeping control of how you serve your customers. With automation, choose to have your AI agent resolve some or all customer tickets, 24/7, while assigning them to your team when needed.

Reply rules Example
Where is my order?Sends on its own
Shipping times and costsSends on its own
Refund requestsWaits for your review
Damaged or missing itemGoes to your team

Grow your business, not your support costs.

Deliver exceptional customer service while keeping costs low. Novandle helps you support more customers, strengthen profit margins, and scale without hiring at every stage of growth.

Where customer service is heading

  1. 2027

    50%

    AI is expected to resolve half of customer service cases.

    Salesforce, State of Service, 2025

  2. 2028

    70%

    At least 70% of customers will use a conversational AI interface to begin their customer service journey.

    Gartner

  3. 2029

    80%

    AI agents are predicted to autonomously resolve 80% of common customer service issues.

    Gartner, 2025

We bring the information behind your business into every customer conversation, helping your team spend less time searching and more time providing thoughtful service.

Novandle. Connected knowledge. Thoughtful support.

Novandle began with a challenge we knew firsthand: an inbox full of familiar questions, and customers who still deserved a careful answer.

Read our story

See how Novandle can simplify your customer support.

Book a demo with our team, or request early access and start with your own store.

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